Last updated: August 6, 2026
HLX Hauling ("HLX Hauling," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request an estimate, or book a service with us.
We may collect the following types of information: (a) contact information such as your name, phone number, email address, and service address when you request an estimate or book a job; (b) job details such as service type, photos you upload of items to be removed, and any notes you provide; (c) payment information, such as a booking deposit, processed through a third-party payment processor; and (d) general website usage information such as pages visited and device/browser type, which may be collected automatically.
We use the information we collect to schedule and perform the services you request, communicate with you about your booking (including confirmations and reminders by phone, text, or email), process payments, respond to inquiries submitted through our contact form, and improve our website and services. We do not sell your personal information to third parties.
We may share information with service providers who help us operate our business, such as payment processors, SMS/email communication providers, and scheduling tools, solely for the purpose of providing our services to you. We may also disclose information if required by law or to protect the rights, property, or safety of HLX Hauling, our customers, or others.
We retain booking and contact information for as long as reasonably necessary to fulfill the purposes described in this policy, including recordkeeping, legal compliance, and dispute resolution, after which it is deleted or anonymized.
You may request that we correct, update, or delete your personal information by contacting us using the information below. You may also opt out of promotional communications at any time by replying "STOP" to text messages or unsubscribing from emails.
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
If you have questions about this Privacy Policy, contact us at info@hlxhauling.com.